faq
Frequently Asked Questions (FAQ)
Bellure
1. What is Bellure?
Bellure is an online fashion store dedicated to offering stylish, high-quality women's clothing and accessories designed to help you feel confident and elegant every day.
2. Do you ship internationally?
Yes! Bellure proudly ships to multiple countries worldwide. Shipping availability and delivery times may vary depending on your location.
3. How long does shipping take?
Estimated delivery times:
- United Kingdom: 5–12 business days
- Europe: 5–15 business days
- United States: 7–15 business days
- Other Countries: 7–20 business days
Please note that delivery times may vary during peak seasons, holidays, or due to customs processing.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
5. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions from time to time.
6. Can I change or cancel my order?
Orders can only be modified or canceled within 12 hours of purchase. After this period, your order may already be in processing and can no longer be changed.
To request a modification or cancellation, please contact us as soon as possible.
7. What payment methods do you accept?
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Payment options may vary depending on your location.
8. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Items must be:
- Unused
- Unwashed
- In original condition
- With original tags attached
9. How do I request a return?
Simply contact our customer support team with your order number and reason for return. We will provide instructions to complete the return process.
10. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will gladly arrange a replacement or refund.
11. How do refunds work?
Once your returned item is received and inspected, your refund will be processed to your original payment method within 5–10 business days.
12. Are my payments secure?
Absolutely. Bellure uses secure SSL encryption technology to protect your personal and payment information during checkout.
13. How can I contact Bellure?
Our customer support team is available to assist you.
Email: support@bellure.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.
14. Do you offer size guides?
Yes. Each product page includes a detailed size guide to help you choose the perfect fit. If you're between sizes, we recommend choosing the larger size.
15. Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These charges are determined by local customs authorities and are the responsibility of the customer.